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 Frequently Asked Questions


The tabs below should have all the answers - if you are still stuck just contact us via:

» email our Customer Service Team any time,

» chat with our Customer Service Team between 8am and 10pm,

» or phone us on 0844 745 17 97 between 8am and 10pm.

Who can sign-up?

Anyone who is over 18 and has a valid credit card. Our films are for customers resident in the UK only.

Why sign-up?

Sign-up is free and our films are available on a pay-per-view basis so there are no ongoing subscription fees – you just pay for what you want

I want to sign-up, what do I need to do?

First check you have a computer that meets our minimum system requirements, basically that means most computers running Windows XP. Then complete our short registration form and we´ll send you an email that has a link to activate your new account.

How do I change or update my details?

Just go to the My Account page – you can add or change all of your details here.

You need a PC! At the moment our service will not work on Apple Macs because they don´t support Windows Media DRM.

Most modern computers meet the system requirements listed below:

Requirements
Minimum Recommended
Pentium 500 Megahertz Processor Pentium 500 Megahertz Processor
128MB of Ram 512MB of RAM
2GB of available hard drive space (e.g. the size of one film) 10GB of available hard drive space
Super VGA Graphics Card with support for a screen resolution of 800 x 600 pixels Super VGA Graphics Card with support for a screen resolution of 1024 x 768
Broadband connection Broadband connection of at least 1Mbps
Sound card and speakers Sound card and speakers
Windows XP with Service Pack 2 (SP2) Or Windows 2000 with Service Pack 4 (SP4) Windows XP with Service Pack 2 (SP2) Or Windows 2000 with Service Pack 4 (SP4)
Internet Explorer 5.5 , with cookies enabled OR Firefox 1 Internet Explorer 6.0, with cookies enabled OR Internet Explorer 7, with cookies enabled OR Firefox 2

How do I download films?

You will first need to install the Download Manager. Once you have done this, make sure you´re connected to the Internet, then install and open Download Manager and the movies you buy will start downloading automatically. That´s all there is to it!

How do I play films?

From your Download Manager, select your film and click the play button. Windows Media Player will launch (make sure you have it installed!) and your film will start playing right away. From here you can pause, stop, rewind and fast forward.

How do I delete items from my Download Manager?

Select the film and click Cancel - it will ask if you want to remove the job, click OK. The status will change to Cancelled. Click the Cancel button again; click OK and the item will be removed from the Download Manager. Dont forget - to remove the film from your computer permanently you will need to delete it from hard drive (e.g. c:\Movies Now\download)

How long does it take?

It depends on how fast your broadband connection is and the size of the film. The table below should give you a rough idea:

Broadband Speed
File Size 2Mbps 8MBps
500MB – typical size for a HQ film 35 mins 10 mins
1.2 GB – typical size for an SHQ film 1 hour 25 mins 24 mins

Are files sent using Peer to Peer?

No – we send you the files directly from our own servers situated here in the UK.

How do I sync the film to my portable video player?

After downloading your files, open Windows Media Player and select the portable copy (marked PORT) from your library playlist. Right-click on the title and select `Add to Sync´ list. When you plug in your video player it should start synchronising.

How do I find out which files can be synched?

Select the file as above, right-click on it and select `Properties´. Look at the `License´ tab (Windows Media Player 9 and 10), or the Media Usage Rights tab (Windows Media Player 11) to see all the information about the file – how many times it can be played, rental expiry (if it has one) and whether it can be synched.

I can´t play my film!

First check that the license hasn´t expired – if it´s a rental you have 7 days to play the film but as soon as you start playing you have between 24 and 48hours to finish watching. You can check this by looking at the license as detailed above.

Access to Adult Content

Adult content can only be accessed by browsing to Genres/ x-adult on the left hand navigation. Users will be asked to read and accept specific terms relating to these titles before the content is displayed. You cannot search for adult content. All Film Searches will filter out content considered of an adult nature.

If you are unable to find an answer to your problem, then please contact Customer Services who will be able to help you out.